Shipping policy

 

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Shipping Policy

Effective Date: 04/06/2025

At shop.iraaio.com, we are committed to getting your order to you as efficiently and safely as possible. Please read the shipping details below carefully.

 

 

 

1. Processing Time

Orders are processed within 2–4 business days after payment confirmation. During high-volume periods or promotional events, processing may take longer — but we will always keep you informed via email.

 

 

 

2. Estimated Delivery Times

 


We ship from Australia. Delivery times may vary based on your location:

  • Australia: 3–7 business days

  • Rest of World: 10–21 business days (depending on customs and carrier delays)

 


Please note: Rural areas or holidays may affect delivery timeframes.

 

 

 

3. Shipping Rates

Shipping costs are calculated at checkout based on the delivery address and package weight.

Occasionally, we may offer free shipping promotions — keep an eye out.

 

 

 

4. Order Tracking

Once your order is dispatched, we’ll email you a tracking number (if tracking is available for your destination). Tracking updates may take up to 48 hours to become active.

 

 

 

5. Responsibility After Dispatch

Once the parcel has been dispatched and scanned by the courier, we are no longer responsible for delays, losses, or damages during transit. Please contact the carrier directly for delivery concerns.

However, we’ll always do our best to support and guide you where possible.

 

 

 

6. Incorrect Shipping Details

Please double-check your delivery information before completing your order.

If an incorrect or incomplete address is provided and the package is returned to us, reshipping will be at your cost.

 

 

 

7. International Orders and Customs

International orders may be subject to import taxes, duties, or customs fees. These charges are not included in the purchase price and are the responsibility of the customer.

We advise checking your local customs regulations before ordering.

 

 

 

8. Delivery Delays

Unexpected events such as courier delays, weather disruptions, or public holidays may impact shipping timeframes. While we cannot control these delays, we’ll always do what we can to help you track or resolve your order.

 

 

By purchasing from this store, you agree to our shipping terms.

If you have any questions or need assistance, please contact us at: sales@iraaio.com